Fill out the Return Form. (DOWNLOAD HERE)
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location. We will deduct a flat Return Fee of USD 6.00 (plus Sales Tax on this fee, where applicable) from your refund.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.
If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 14 days of delivery date.
Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.
You will receive a Shipping Confirmation e-mail when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy.
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation e-mail.
The time needed to process your refund may vary based on the payment method used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation e-mail.
We gladly accepts returns within 14 days of the delivery date.
We make your return shipping easy: use the pre-addressed UPS return label included in your order, and a Return Fee of $6.00 plus Sales Tax on this fee (where applicable) will simply be deducted from your refund.
If you prefer, you may ship the return package at your charge, using a courier of your choice.
Discover all details on how to return in the Customer Care area
Credit Card: Visa, MasterCard, American Express, JCB, Visa Electron.
The total will be charged to your card when the order is shipped.
Alexander Wang Online Store features a Fast Checkout option, allowing you to securely save your credit card details so that you don’t have to re-enter them for future purchases.
PayPal: Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.